ADMINISTRATIVE ASSISTANT

Description

Job Summary: Administrative Assistant to work in the finance department, focusing on collections, customer retention, contract management, bill issuance, and customer service. Key Highlights: 1. Responsible for critical activities supporting the finance department's operations. 2. Opportunity to enhance skills in collections and customer retention. 3. Direct involvement in customer service for financial-related requests. We are seeking an **Administrative Assistant** to work in the finance department. This person will be responsible for **collections, customer retention, contract management, bill issuance, and customer service**, contributing to the department's smooth operation and customer satisfaction. **Main Responsibilities** * Conduct **proactive and reactive collections** with customers. * Perform **customer retention** activities, aiming to reverse cancellation requests. * Implement **contract modifications**, such as temporary suspension, due date changes, and account holder transfers. * Process and document **cancellations** in an organized and traceable manner. * Provide **customer service** for financial and contractual matters. * **Issue bills**, record payments, and monitor delinquencies. * Handle **payment receipts** and perform **daily cash closing**. * Use **IXC Soft** and **Opa!Suite** platforms to register, track, and resolve requests. **Requirements** * **Bachelor's degree completed or in progress in Administration, Accounting, or Financial Management.** * **Proven experience in collections.** * Experience in **administrative or financial routines**. * Strong **communication**, **organizational**, and **attention-to-detail** skills. * Ability to **work under pressure** and meet targets. * **Flexibility** to conduct in-person service at other branches when required. **Preferred Qualifications** * Prior experience in an **internet service provider** or **telecommunications company**. **Work Arrangement** * On-site, Monday through Saturday