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Job Summary: Responsible for managing the telesales team, focusing on achieving sales targets, maintaining customer relationships, and delivering excellent customer service, with support in strategic negotiations. Key Highlights: 1. Team management and supervision for telesales 2. Focus on achieving targets and service quality 3. Support in strategic negotiations and team development Responsible for managing the telesales team, with emphasis on achieving commercial targets, maintaining the customer portfolio, and ensuring service excellence. Conducts daily performance monitoring of the team, analyzes KPIs, supports strategic negotiations, and develops sales representatives. * Supervise the telesales team to ensure achievement of individual and collective targets; * Monitor both outbound and inbound calls, ensuring high-quality commercial approach; * Monitor and analyze performance indicators such as sales volume, conversion rate, average call handling time, and operator productivity; * Conduct periodic meetings to align targets, provide feedback, and deliver training to the team; * Support operators in client negotiations, especially in strategic or critical cases; * Ensure proper use of scripts, systems, and commercial procedures; * Manage the customer portfolio and propose recovery or loyalty initiatives; * Collaborate with Marketing, Customer Relations, and Logistics teams to ensure smooth sales and delivery processes; * Prepare managerial reports and present results to leadership; * Identify team development needs and propose capacity-building initiatives.
