CUSTOMER SERVICE REPRESENTATIVE

Description

Job Summary: This role involves providing telephone or chat-based customer support, resolving inquiries, recording information, and delivering assistance according to customers' needs—with a strong emphasis on customer satisfaction. Key Highlights: 1. Telephone and chat-based customer support, resolving inquiries and providing assistance. 2. Provision of clear information about products, services, or processes. 3. Customer satisfaction focus, seeking quick and effective solutions. **About MV** We are the third-largest IT company in Brazil. We support healthcare organizations—from management structuring to innovation culture development. With a mission to make the healthcare sector more efficient and digital, MV has consistently contributed to advancing Digital Health by delivering innovative solutions that transformed the landscape of hundreds of institutions. **Our Way of Being** Shared across all our business units and regions of operation, “Our Way of Being” drives us toward a high-performance culture, achieved through employee engagement. This detailed strategy is the soul of our institution and must serve as a constant source of guidance and inspiration for all institutional decisions. **What is the challenge of this role?** Provide telephone or chat-based customer support, resolving inquiries, recording information, and delivering assistance according to customers' needs; Provide clear and accurate information about products, services, or processes, always following company guidelines and instructions; Record and track customer requests and complaints, ensuring appropriate resolution within established timeframes; Escalate complex cases or those requiring additional attention to responsible departments per company procedures; Maintain organized and up-to-date records in the support system, ensuring accuracy of provided information; Focus on customer satisfaction, seeking quick and effective solutions for received requests ??**What we expect from you:** Completed high school education; Basic computer and customer support system knowledge. **What you’ll find with us:** * Daycare Assistance; * Eyeglass Assistance; * Ben.up; * Benefits Club; * Pharmacy Discount; * Birthday Day Off; * Gympass; * Health and Dental Insurance; * Life Insurance; * Meal and/or Food Allowance (extended during vacation); * Certifications and training; * Corporate University; * And much more! MV is an equal opportunity employer. We believe differences make people unique. Therefore, all qualified candidates—regardless of race, color, religion, age, gender, nationality, disability, or family composition—are welcome. We’d love to meet you. Join our team. \#TimeMV \#VemserMV \#Nossojeitodeser \#LI\-Onsite