**JOIN OUR TEAM!** **Position: SSO ASSISTANT** **Location: Viana – ES** | **Day Shift (8:00 AM to 6:00 PM)** **What You’ll Do:** At **Transporte Generoso**, the SSO Assistant plays an essential role in ensuring everything runs smoothly and correctly! On a daily basis, you will: * Execute and monitor SSO incident codes, ensuring accurate registration and proper progress of related actions. * Conduct audits on incident handling procedures according to established internal protocols. * Communicate with customers regarding registered incidents and ensure all are resolved within defined deadlines. * Provide customer service to clients contacting via telephone, WhatsApp, or e-mail, supplying information about shipments and verifying data whenever necessary. * Generate reports related to incidents under your responsibility, ensuring compliance with established deadlines. * Update systems with all completed actions, maintaining accurate and up-to-date information. * Fully handle incidents and codes in SSW, including: merchandise returns, discrepancies, volume exchanges, claims of missing merchandise, unloading shortages, undelivered volumes, damages during unloading/loading, customer-reported damages, return damages (RO – Rodonaves), packaging damages, cargo damages, and redeliveries. **What We Expect From You:** * Previous **experience in this role or similar activities**; * Completed **high school education or Logistics studies**; * Residency in **Viana or nearby cities**; * Basic computer skills. **What Transporte Generoso Offers:** * **Transportation allowance or fuel allowance**; * **Meal allowance or food voucher**; * **SAMP co-payment health insurance**; * **Co-payment dental plan – Uniodonto**; * **Wellhub (well-being and physical activity benefit)**; * **Free access to SEST SENAT services**; * A **safe, respectful, and welcoming work environment**, where your contributions are truly valued. **Become part of the Generoso Team!** If you are **hardworking, responsible, and eager to grow within a solid transportation industry company**, this opportunity is for you! Employment Type: Full-time, Permanent CLT Contract Salary: R$2,215.50 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Commercial partnerships and discounts * Free parking * Meal allowance * Transportation allowance