Job Summary: Administrative Assistant to work in the Customer Service department, responsible for customer service, administrative support, and tracking of requests to ensure customer satisfaction. Key Highlights: 1. Customer service through multiple channels 2. Administrative support and tracking of requests 3. Organization and attention to detail **Position: Administrative Assistant – Customer Service (SAC)** **Job Description:** We are seeking an Administrative Assistant to work in the Customer Service department, responsible for customer service, administrative support, and tracking of requests to ensure high-quality service and customer satisfaction. **Main Responsibilities:** * Provide customer service via telephone, e\-mail, and other channels; * Register, track, and resolve inquiries, complaints, and requests; * Provide administrative support to the department; * Update control systems and spreadsheets; * Monitor service deadlines and response times to customers; * Collaborate with other departments to resolve issues; * Organize documents and maintain updated records. **Requirements:** * Completed high school education (college degree in progress is desirable); * Prior experience in customer service is a plus; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Organized, proactive, and detail-oriented. **Preferred Qualifications:** * Experience in administrative routines and/or customer service Employment Type: Full-time CLT Salary: R$1\.549,89 \- R$2\.000,00 per month Benefits: * Health insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
