Customer Service Advisor

Description

Job Summary: The Customer Service Advisor leads credit and cashier teams, executes and monitors operational procedures and results, serves customers, and promotes financial products. Key Highlights: 1. Lead and monitor credit and cashier teams. 2. Serve customers at all touchpoints. 3. Participate in the selection and training of new employees. **Here at Riachuelo, we connect with you! \#VemSerRCHLOVER** We exist to connect desires to achievements. And your choice to build your career at Riachuelo is an achievement for us! Here, our 40,000+ RCHLOVERS find the best environment to transform and grow alongside us. After all, we are fashion, retail, tech, logistics, finance, manufacturing, and the largest fashion company in Latin America! **Let’s together build Brazil’s largest fashion, lifestyle, and financial products ecosystem!** Our **Store** team is looking for a **Customer Service Advisor** to join the team! **Please note: Our opportunities are open to everyone. At Riachuelo, you’ll find a diverse, respectful, and empathetic environment where we care for our RCHLOVERS.** **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- **The role’s challenges include:** Responsible for leading credit and cashier teams, executing and monitoring operational procedures and results. * Serve customers at all touchpoints; * Execute and monitor all operational processes of the credit and cashier teams; * Know and track the achievement of established goals; * Offer the Riachuelo Card and financial products to all customers; * Participate in periodic audit processes; * Participate in the selection and training of new employees; * Ensure company credit policies and conduct standards. **Requirements and Qualifications** **Requirements and Qualifications** ------------------------------ **It is highly important that you have and/or know:** * Completed High School; pursuing higher education is a plus; * Full availability for work hours, including weekends and holidays; * Experience selling financial products, preferably in retail. **Additional Information** **What benefits do we offer?** * Medical Assistance\* (after 12 months) * Dental Assistance * Group Life Insurance * Wellhub (Gympass) * Educational Partnerships * Riachuelo Discounts * Meal or Food Allowance * Transportation Allowance * Profit and Results Sharing To learn about all our benefits, visit **www.riachuelo.com.br/carreiras** Interested? Apply now! **\#VemSerRCHLOVER** When you think of Riachuelo, you think of our stores, right? But have you ever wondered what happens before our stores receive the collections that win over Brazil year after year? Today, we are over 30,000 possibility creators spread across the entire national territory, working in diverse areas to build **the Fashion that Inspires Brazil.** Beyond our 430+ stores under the brands Riachuelo, Casa Riachuelo, Fan Lab, and Carter’s, we also have Corporate, Manufacturing, Distribution Centers, Contact Center, and our financial arm Midway teams — plus many other integrated fronts operating within a unified business model that ensures we remain **unique** in the Brazilian market. We work with **fashion** to create **positive impact** directly in our country and **love what we do**. Our culture guides our actions and relationships, reinforcing our **Brazilian, welcoming, and entrepreneurial essence**.