Part of your purpose, Adimax is confident that diversity and inclusion positively impact both social and professional environments. Here, everyone is welcome! "Position also open to people with disabilities or rehabilitated individuals." **Responsibilities and duties** * Monitor order status from entry through delivery, ensuring deadlines are met and resolving any unforeseen issues in the process; * Assess the feasibility of installing assets at customer sites using departmental systems; * Support the organization and maintenance of customer records, updating information as needed; * Promptly attend to and respond to customer requests and complaints via phone, e\-mail, or other digital platforms; * Assist in analyzing product return rates; contribute data collection for follow\-up meetings and help prepare performance presentation reports; * Assist in resolving delivery, exchange, return, and refund issues, ensuring customer satisfaction; * Support delivery route planning and assist in inventory management of new assets to ensure inventory accuracy; * Contribute to continuous improvement of customer service processes by suggesting ideas and participating in projects focused on customer experience; * Support deliveries alongside drivers; accompany supervisors and delivery teams in route planning and distribution of company\-sold products; * Ensure high\-quality customer service from order placement through delivery; manage company assets; schedule installations and removals; conduct feasibility analysis and required controls and records; * Maintain constant communication with logistics, sales, and billing departments to align on customer needs and resolve pending matters; * Monitor customer satisfaction indicators and support preparation of periodic reports on service performance; * Fill in service metrics such as Service Level and KPIs, and contribute to the development of the customer service area by assisting in analysis and tracking of all orders to guarantee process integrity; * Handle external customers dissatisfied with the service provided by the company; * Record and track customer interactions in the service system, ensuring all customer engagements are properly documented; * Perform support and logistics tasks, including vehicle exchange analysis, truck maintenance management, voucher administration, merchandise exchanges, and returns; * Support customers with information regarding products, pricing, delivery timelines, and purchasing procedures. **Requirements and qualifications** * Bachelor’s degree in Business Administration, Logistics, Marketing, or related fields; * Prior experience in Customer Service processes is a plus; * Intermediate proficiency in Microsoft Office suite, with emphasis on Excel and Power BI; * Availability for 100% in\-person work; * Working hours: 8:00 AM to 5:48 PM, Monday through Friday. **Additional information** Please review our benefits below: Unimed National Health Plan (Ward or Private Room); AMIL Dental Plan (Basic, Intermediate, and Executive); Meal Voucher or Company Cafeteria; Food Allowance; Scholarship Program (subject to internal policy and eligibility); Discounts with educational institutions; Pharmacy Benefit; Life Insurance; Christmas Basket; Pregnancy Support Program; Pet Day; Commemorative Gifts; Wellhub/Gympass; Wellz (Mental Health Benefit). Founded in March 2002, Adimax was established with the mission of promoting animal welfare through high\-quality food for dogs and cats. Our first steps were taken alongside fewer than 30 employees, and today we are one of the country’s leading companies in this segment. Guided by our enduring commitment to supporting underprivileged seniors, people and animals with disabilities, we have gone far beyond fulfilling our mission. We created a dedicated department to address social needs, committing ourselves to issues involving citizenship, inclusion, awareness, and harmonious coexistence among people. That is what drives us and fills us with pride! Adimax also operates its own fleet, Trans Adimax. For over ten years, Trans Adimax has traveled across Brazilian highways, handling Adimax’s logistics operations in various regions of the country. With its own fleet of trucks, Trans Adimax maintains an administrative team responsible for both personnel and carrier logistics, as well as a highly trained and qualified team of drivers and assistants. Among Trans Adimax’s key differentiators are quality delivery, speed, and strong customer relationships.
João Silva
Indeed · HR
João Silva
Indeed · HR
