SENIOR FISCAL SUPPORT ANALYST

Description

Job Summary: Fiscal Support Analyst will be responsible for providing effective technical support to users of the company's systems, with a focus on fiscal modules, to optimize the use of functionalities. Key Highlights: 1. Be part of an innovative and technology-passionate team 2. Provide technical support for fiscal modules and ERP systems 3. Contribute to customer satisfaction and operational stability **Job Description:** ---------------------- We are restless and never settle! We continuously improve what is already good and transform it into something even better. If you are passionate about technology and want to join an incredible team that seeks innovative solutions every day, we have great news: The VR team is growing! Join VR and transform, simplify, and evolve the business of thousands of supermarket chains across the country! \#VEMSERVR. Your mission as a Support Analyst will be to ensure effective technical support to users of the company's systems, proactively resolving issues, clarifying doubts, and optimizing system functionality usage—especially in the Fiscal module—directly contributing to customer satisfaction and operational stability. Key Responsibilities: Handle tickets and requests related to the ERP system's fiscal modules (e.g., issuing invoices, tax calculations, SPEDs, ancillary obligations). Assist in analyzing fiscal errors and guide customers on the correct use of routines. Open, track, and close technical support tickets. Record and update the knowledge base with frequently asked questions and solutions for fiscal incidents. Perform functional testing on system updates related to the fiscal area. Collaborate with development and product teams to report inconsistencies or suggest improvements. Support the team on recurring tasks and participate in internal training sessions. Conduct more critical diagnostics involving fiscal configurations, systemic errors, and interpretations of tax rules. Support users in correctly applying ERP fiscal functionalities, identifying opportunities to improve system usage. Guide and mentor Junior Analysts in technical development and ticket resolution. Interact with Product, Development, and Implementation teams to report bugs, propose improvements, and validate fixes. Document complex solutions and best practices for the knowledge base and internal processes. Conduct functional testing on system updates, focusing on fiscal and legal impacts. Ensure process compliance with applicable tax legislation, especially regarding ancillary obligations. **Mandatory Requirements:** ------------------------------ Currently pursuing or completed undergraduate degree in Accounting Sciences, Administration, Law, Information Systems, or related fields. Functional expertise in the ERP system's Fiscal module Tax configuration (ICMS, IPI, ISS, PIS/COFINS, etc.) Interpretation of tax rules and their application within the system Remote support techniques and ticket management Advanced Office suite proficiency Knowledge of networks and operating systems Database knowledge (PostgreSQL or similar) Experience with ancillary obligations (SPED Fiscal, EFD\-Contribuições, etc.) Experience with version/update testing of fiscal systems Basic SQL knowledge for fiscal data analysis **Desirable Requirements:** -------------------------- Technical or extension courses in Tax Legislation, Ancillary Obligations, Digital Fiscal Bookkeeping, or related areas. Prior experience in similarly complex roles. Knowledge of Tax Reform (latest updates) Basic understanding of accounting routines **Employment Type:** -------------------------- CLT **PCD:** -------- INDIFFERENT **Benefits:** --------------- Health and Dental Insurance (Co-payment) Mobility Allowance / Home \- Office Allowance (for hybrid teams) Meal Voucher and/or Food Voucher Life Insurance Birthday Day OFF \+ Gift Card Extended Paternity Leave Gympass\| WellHub **Work Location:** ---------------------- Recife/PE **Working Hours:** ------------------------ Business hours