A collections operator's role involves contacting clients with outstanding debts to recover amounts owed to the company. This professional acts strategically and ethically, negotiating suitable payment terms aligned with the client's financial reality while clarifying information regarding amounts, deadlines, interest, and debt settlement methods. * Contact delinquent clients by phone, e\-mail, or messaging apps * Inform clients about outstanding debts, amounts, deadlines, interest, and penalties * Negotiate payment methods, installment plans, and agreements in accordance with company policies * Record interactions, negotiations, and agreements in internal systems * Monitor payment commitments and confirm debt settlement * Guide clients on available payment methods and procedures * Maintain a professional, ethical, and respectful attitude during all interactions Employment type: Full-time CLT Salary: R$1\.700,00 per month Benefits: * Meal allowance * Transportation allowance Education: * Completed high school (preferred) Experience: * Telephone customer service (preferred) * Customer service (preferred) Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
