Senior Support Analyst

Description

Job Summary: We are seeking a Senior Support Analyst to resolve intermediate-complexity technical issues, ensuring the proper functioning of hardware, software, networks, and systems. Key Highlights: 1. Provide technical support via chat, email, phone, or in person. 2. Perform corrections in databases, scripts, and bugs. 3. Create and update the knowledge base to resolve recurring issues. Have you ever considered joining one of the best and largest VIA companies in Northeast Brazil? **About the position:** We are looking for a Senior Support Analyst to resolve intermediate-complexity technical issues, ensuring the proper functioning of hardware, software, networks, and systems (e.g., Salesforce, ERPs, and email). **Main responsibilities:** * Provide support via chat, email, phone, or in person, serving as the primary point of contact for system or infrastructure failures, * Perform database, script, and bug corrections directly within the tool, * Analyze and prioritize tickets without constant supervision, determining optimal solutions for issues, * Create and update the knowledge base (procedures) to resolve recurring issues, * Support and guide junior-level professionals or trainees, * Identify potential system failures before they impact users. **Mandatory requirements** * Currently pursuing or having completed a Bachelor’s degree in Computer Science or related fields, * Experience with Dealernet/Workflow systems, * Knowledge of SQL databases. Minimum Education Level: High School (Secondary Education) * Health insurance (Hapvida or Amil); Dental insurance (Hapvida or Porto Seguro); * Meal allowance or food allowance (Pluxee card); Transportation allowance; Life insurance; * Birthday day off: a paid day off on your birthday to celebrate as you wish; * Wellhub: access to gyms, studios, wellness apps, and physical activity programs.