At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by a passion to create disruptive technological solutions, if you constantly seek challenges that push the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you are ready to join a company that believes talent is the key to success, send us your resume and become part of our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Open and escalate technical tickets via email and telephone; * Contact (by telephone and email) resolution teams and involved managers; * Provide basic clarifications to customers regarding company products and processes. **Requirements and Qualifications** **Required Qualifications:** * High school diploma; * Experience with telephone support and execution of support scripts; * Advanced knowledge of microcomputing; * Knowledge of ITIL methodology. **Desirable Qualifications:** * ITIL and Cloud certifications; * Experience with customer service centers (SAC). **Additional Information** **On-site position in São Paulo/SP — Schedule: 9:00 AM to 3:15 PM. Rotating shift: 6 days on, 1 day off.** Want to see all our open positions? Visit our page: Hitss — Join Us https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic diversity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5,000 employees are committed to making the new happen every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!