SUPERVISOR 1

Description

Job Summary: This professional supervises teams, manages contracts, develops schedules, prepares budgets, and ensures service delivery and compliance with standards and protocols in operational activities. Key Highlights: 1. Operational team management and supervision 2. Development of service schedules and budgets 3. Ensuring excellence in contract execution and training ### **JOB DESCRIPTION** \*\*\*\*\*\*ALL OUR POSITIONS ARE ELIGIBLE FOR PERSONS WITH DISABILITIES AND INSS-REHABILITATED INDIVIDUALS.\*\*\*\*\*\* * Work under direct supervision, receiving guidance throughout all activity phases, requiring sufficient training and experience to perform the simplest tasks associated with the position; * Supervise the team assigned to contracts—either fixed or mobile—ensuring they begin their activities properly equipped with appropriate attire, equipment, and materials, and assigning responsibilities and duties for executing operational processes according to established procedures, standards, and protocols; * Monitor mobile teams, floor treatment, landscaping, and post-construction services; develop schedules; and ensure service delivery meets client requirements and established deadlines; * Conduct site visits, collect data for budgeting, quote required materials for service use, and negotiate prices and timelines with suppliers and clients; * Maintain contact with contract managers under your responsibility, respond to their requests, establish priorities, propose solutions to issues, and ensure proper execution of planned activities per operational standards; * Supervise the contract under your management by verifying schedule and routine execution, implementing adjustments and suggestions upon approval from the operations manager and aligned with client needs; * Provide individual or group guidance to employees, monitor disciplinary conduct and technical performance, and take appropriate actions per the code of conduct; * Integrate newly promoted or hired leaders by designing and delivering technical and operational training to develop them according to contract requirements; * Support preparation of work schedules and staff rotation, vacation planning, overtime control, and documentation in specific forms or spreadsheets, ensuring daily team presence at workstations; * Identify employees with suitable profiles for internal selection processes; * Perform administrative contract activities related to controls, when necessary; * Ensure scheduled trainings are conducted, inform relevant departments of operational needs, arrange employee release for participation, and guarantee correct application of established procedures; * Attend trainings, lectures, projects, meetings, and changes promoted by ApoioEcolimp, assessing the need to relay information to subordinates; * Ensure the new employee checklist process is performed per established routines, clarifying disciplinary rules, work instructions, safety regulations, and sector tours to support proper onboarding; * Issue descriptive reports regarding site visits and operational progress across contracts; * Inspect facilities, evaluating overall cleaning quality while considering executed routines and schedules, and guiding and monitoring Cleaning Supervisors or Leaders; * Manage material costs by monitoring inventory control, placing supply orders, tracking expiry dates, checking stock quantities and storage conditions to meet contract requirements; * Participate in activities and documentation required for CIPA organization at the contract level; * Track contract management outcomes related to personnel control (absences, medical certificates, leaves, and terminations) via records and controls, arranging staff allocation to cover absences in departments to ensure adequate handling; * Submit monthly financial reports, collect documents, input data into the system, and supervise timekeeping record completion and organization; * Control employee documents and files (PGR, PCMSO, CIPA, product technical sheets, technical records, employment documentation), complying with occupational safety regulations and current legislation; * Support people management by handling conflict resolution to ensure synergy among teams under your responsibility; * Assist in launching new contracts nationwide, as needed or requested by management, conducting training, allocating new teams, assessing client requirements, distributing routines to meet expectations, and ensuring service excellence; * Attend hearings as a company representative (legal proxy) in judicial and administrative proceedings, if requested by the legal department; * Perform other related duties within your competencies, as directed by your immediate supervisor. ### **JOB REQUIREMENTS** * Computer skills – Microsoft Office suite; * Knowledge of administrative processes and routines; * Basic knowledge of Labor Legislation – CLT; * Ability to develop schedules and work rosters; * Experience in people management and team leadership; * Technical understanding of hospital cleaning processes; * Knowledge of preparing descriptive reports. * Familiarity with administrative routines for hospital cleaning contracts; * Knowledge of hospital accreditation processes; * Knowledge of waste control; * Ability to create charts, quantitative reports, and electronic spreadsheets; * Basic knowledge of inventory control and organization. ### **ADDITIONAL INFORMATION** **Contract:** CLT