Provide patient care to help achieve the institution’s established goals and objectives, ensuring adherence to the institution’s service standards. **Main responsibilities:** · Greet customers, identify their needs, provide information, and deliver courteous service; · Verify eligibility, perform biometric identification, request health insurance authorizations, review issued claim forms, and track pending and unavailable claim forms; · Finalize and submit daily cash reconciliation reports related to that day’s patient services to supervision; · Review and organize health insurance claim forms, generate service protocols, and forward them to supervision; · Receive, authorize, and/or register external materials received from partner clinics and/or hospitals; · Answer telephone calls; · Record and relay messages; · Schedule external sample collections; · Register documents; · Record patient complaints and compliments; · Report daily performance of departmental activities to support coordination in decision-making; · Comply with the organization’s management and quality systems; · Be available for technical and behavioral training. Employment type: Permanent CLT contract Salary: R$1,035.00 per month Benefits: * Dental insurance * Transportation allowance Education: * Completed high school (preferred) Experience: * Laboratory experience (mandatory)