Travel and tourism agency hiring an IT Intern in Recife. Ponte Tur is a company specialized in travel and tourism, offering customized packages and services. Focused on customer satisfaction, the company strives to deliver unique and memorable experiences. **What will you do in this role?:** Manage the GLPI (Service Desk) tool upon receiving IT requests, performing call triage and appropriately classifying them. Ensure all relevant information is entered and updated in each ticket. Actively monitor ticket flow, ensuring all tickets are being processed and that their status/resolution is updated for the requester. Collaborate with technical teams (Systems, Infrastructure, etc.) to ensure ticket progress and resolution. Extract and consolidate key Service Desk metrics (e.g., average response time, ticket volume by category, open tickets) for report generation. Support the creation and maintenance of knowledge base articles for both internal teams and end users. If you have previously worked as a Software Development Intern, Technical Support Intern, Systems Analysis Intern, or Computer Networks Intern, you may meet the requirements for this position. **Company Offer:** * Salary: Competitive with market standards. * Benefits competitive with market standards. **Other Information:** * Contract type: Internship * Schedule: Part-time * Working days: Monday to Friday. **WANT TO APPLY FOR THIS POSITION?** ---------------------------------- * Review all details about this job posting on Jobbol and apply for free. ***Work Location:*** *On-site in Recife / PE* ***Application Deadline:*** *12/27/2025* ***Expected Start Date:*** *01/04/2026* ***JobId.:*** *29381442442* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best of the 2025 job market.* ***\#UrgentOpening***