CUSTOMER SERVICE ASSOCIATE - QUEUE MANAGEMENT (TEMPORARY)

Description

Job Summary: We are seeking a CUSTOMER SERVICE ASSOCIATE - QUEUE MANAGEMENT to provide courteous and efficient customer service, streamline the checkout process, and ensure a fast and seamless shopping experience. Key Highlights: 1. Proactive involvement in optimizing customer flow and reducing queues 2. Agile customer support with a focus on experience 3. Prior experience in customer service, cashier, or sales is valued **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive experience across multichannel service delivery, including in-person service, tele-service, and digital channels such as chat and online platforms, offering integrated and innovative solutions to efficiently meet customer needs. With 20 years of history, we have grown through strong partnerships, sustainable solutions, and—above all—valuing people, who sit at the heart of everything we do. We are looking for a CUSTOMER SERVICE ASSOCIATE \- QUEUE MANAGEMENT to deliver courteous, efficient, and humanized customer service, providing clear information about the company's products and services. Streamline checkout-area service by performing pre-service activities, product registration, or bill payment processing, thereby reducing waiting times in queues and ensuring a fast and seamless shopping experience. **Responsibilities** * **Mobile Service:** Approach customers in waiting lines using mobile devices (tablets, data collectors, or smartphones). * **Pre-Sales/Pre-Payment:** Scan products, register items, or process bill payments (credit card, QR Code, PIX) before the customer reaches the cashier. * **Queue Reduction:** Proactively optimize customer flow, especially during peak hours. * **Customer Support:** Promptly answer questions regarding products and payments. **Requirements** * Completed high school education. * Prior experience in customer service, cashier, or sales. * Proficiency in Microsoft Office and technology (use of data collectors, tablets, or applications). * Proactivity, dynamism, and results orientation. * Strong communication skills and empathy when interacting with the public. * Agile and organized professional. * Ability to work under pressure (peak hours). * Full focus on customer experience (courtesy and agility). **Additional Information** * Availability to work Monday through Saturday; * 44 hours.