Job Description: What We Expect From You: * Customer service experience (voice, chat, or email); * Proficiency in Microsoft Office and/or Google Sheets; * Ability to make quick, accurate decisions and take prompt action; * Excellent verbal and written communication skills; * Organizational skills, proactivity, and ability to work toward goals without losing focus on the customer; * Empathy and a genuine desire to make a difference in the daily lives of those who trust us. Additional Qualifications That Set You Apart: * Experience in the financial services industry or in Customer Success (CS); * Passion for improving process efficiency and creating unique customer experiences. Your Day-to-Day Responsibilities: * Delight customers across all touchpoints: phone, email, and WhatsApp; * Provide technical support and build long-term relationships, embodying our mission in every interaction; * Collect feedback and identify areas for improvement in our products and processes, directly contributing to AUVP’s growth; * Identify customer pain points and needs, proposing solutions that truly make a difference; * Identify upsell and cross-sell opportunities, always prioritizing value addition and personalization of each customer’s experience; * Collaborate closely with our Customer Success team to ensure customer retention and loyalty; * Serve as an ambassador for transformation in the financial services industry, representing AUVP in every interaction. 2512060202191740209