Customer Service Analyst (PCD)

Description

Job Summary: A telephone customer service and technical support professional responsible for resolving incidents, installing software, and training users. Key Highlights: 1. Specialized customer service and technical support 2. Incident and request resolution 3. User training and access management **Main Activity Description:** Provide telephone user support following the knowledge base or performing remote access to resolve issues; install software and updates per projects and requests; monitor, prioritize, escalate, classify, categorize, resolve, and close incidents, requests, or events. Train users on available applications. Register network access and usage according to client-provided forms and instructions. **Requirements:** Completed or ongoing undergraduate degree in a related field; Experience in service desks within operational environments; Proven knowledge of Microsoft Windows 10 and ITIL. Official HDI Course: Support Center Analyst. Proven problem-solving skills in networking; Knowledge of operating systems (MS Windows); Knowledge of digital certificate usage; Ability to prepare reports and knowledge base documents; **Preferred Qualifications:** Certifications or courses in areas such as Linux, information security, servers, technical support, or structured cabling. Employment Type: Full-time, Permanent/CLT Compensation: R$1.800,00 - R$2.100,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Food voucher * Transportation allowance Selection Question(s): * Please provide your CID Work Location: On-site