CUSTOMER SERVICE AGENT - QUEUE MANAGEMENT (TEMPORARY)

Description

Job Summary: The CUSTOMER SERVICE AGENT - QUEUE MANAGEMENT expedites customer service by performing pre-service activities, product registration or bill payments, and providing clear information about products and services. Key Highlights: 1. Proactive mobile customer service to optimize customer flow 2. Quick customer support and reduced waiting time 3. Focus on customer experience with courtesy and agility **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive multichannel customer service experience, covering In-Person Service, Telephone Service, and Digital Channels such as chat and online platforms, delivering integrated and innovative solutions to efficiently meet customer demands. With 20 years of history, we have grown through strong partnerships, sustainable solutions, and, above all, the appreciation of people—who are at the heart of everything we do. We are seeking a CUSTOMER SERVICE AGENT \- QUEUE MANAGEMENT to deliver cordial, efficient, and humanized customer service, providing clear information about the company's products and services. Expedite checkout-area service by performing pre-service activities, product registration or bill payments, reducing waiting times in queues, and ensuring a fast and seamless shopping experience. **Responsibilities** * **Mobile Service:** Approach customers in waiting lines using mobile devices (tablets, data collectors, or smartphones). * **Pre-Sales/Pre-Payment:** Scan products, register items, or process bill payments (credit card, QR Code, PIX) before customers reach the checkout counter. * **Queue Reduction:** Proactively optimize pedestrian flow, especially during peak hours. * **Customer Support:** Quickly address questions regarding products and payments. **Requirements** * Completed high school education. * Prior experience in customer service, cashiering, or sales. * Proficiency in Microsoft Office \- Technology skills (use of data collectors, tablets, or applications). * Proactivity, dynamism, and results orientation. * Strong communication skills and empathy when interacting with the public. * Agile and organized professional. * Ability to work under pressure (peak hours). * Full focus on customer experience (courtesy and agility) **Additional Information** * Availability to work from Monday to Saturday; * 44 hours.