Responsible for customer service through telephone, email, and WhatsApp channels, providing technical support and user guidance. Manages and schedules technical service visits, ensuring organization and adherence to deadlines. Performs remote access to alarm control panels and CCTV systems for adjustments, configurations, and programming, ensuring full equipment functionality and customer satisfaction. Has expertise in Service and Sigma systems, performing customer service activities, request logging, scheduling management, and technical support. Job type: Full-time CLT Salary: R$1,884.51 – R$2,500.00 per month Benefits: * Meal allowance * Transportation allowance