**Description:** Be at least 18 years of age; Have completed at least high school; Be familiar with email and able to compose it; Capable of providing simple guidance; Clarity and conciseness; Proficiency in Microsoft Office suite and typing experience; Verbal and written communication skills (clarity, conciseness, and active listening); Empathy and patience; Problem-solving ability (ability to quickly analyze situations and make rapid decisions); Organization and efficiency; Ability to work under pressure; Familiarity with systems and technology; Availability and flexibility regarding working hours; Preferably reside in Campinas (São Paulo) or have easy access to the workplace; Training in automotive mechanical fields and basic mechanical knowledge (a plus). **Agile Service:** Your primary mission will be to promptly receive and process customer requests involving stalled trucks, ensuring an efficient and effective response to each situation. **Data Verification:** Upon receiving a request, you will verify the vehicle details and the customer’s coverage to ensure all information is accurate. **Proactive Resolution:** You will assess the feasibility of resolving issues via phone, WhatsApp, and other channels, delivering an even faster and more efficient service experience. **Ticket Creation:** If necessary, you will create a service request to ensure all demands are properly logged and tracked. **Efficient Routing:** After creating the request, you will forward the ticket to the Activation Team, enabling a smooth and rapid transition toward problem resolution. **Initial Triage:** Your role will be critical in the initial triage process, ensuring that customer and vehicle information is always accurate and up to date. **Technical Support:** You will provide support on technical issues and topics, acting as a bridge between customers and available solutions. **Proactive Communication:** You will keep customers informed about the status of their requests, ensuring they feel valued and supported throughout the entire process. If you’re ready for a rewarding challenge, we’d love to meet you! Join us and help move the world! 2512070202191852222