**Responsibilities and Duties** **What awaits you on a day-to-day basis:** --------------------------------- * Project control and monitoring * Analytical mindset * Ensuring service timeframes and service-level agreements (SLAs) * Evaluating performance and proposing improvements * Guiding technical teams * Monitoring service delivery by contracted companies **Requirements and Qualifications** #### **We’re looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a consistent commitment to learning, teaching, and developing—contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Residency in Brasília * Bachelor’s degree in Telecommunications, Networking, Engineering, or related fields; * Experience in fiber optics and telecommunications systems **Preferred qualifications:** ------------------ * Experience in end-to-end project and process management * Postgraduate degree in: Telecommunications Systems, Project and Process Management, or related fields; * Knowledge of 5G technology **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in our employees’ health, well-being, and quality of life! To ensure the best experience throughout your journey with us, we offer an attractive benefits package. Take a look: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connecting to make life more fun and productive.”** We integrate all technologies to build the country’s best and most comprehensive connectivity infrastructure. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years, with 1.2 million lines ported in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer solutions in **entertainment** (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **finance** (Claro Pay), and much more! We have an **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship** projects. **So, does it match? #JoinClaro and help us build the new together!**