Description: * Education: Completed bachelor's degree in Computer Science, Computer Engineering, Information Technology or related fields. * Experience: Proven experience in IT technical support, with knowledge of infrastructure. * Technical Skills: Knowledge of operating systems, networks, and diagnostic tools. * Communication: Excellent communication and user interaction skills. * Desired Certifications: Certifications such as CompTIA A\+, Cisco CCNA, Microsoft MCSA, or similar are highly desirable. * Technical Support: Provide technical assistance and solutions for hardware and software issues, ensuring continuous operation of company systems and infrastructure. * Maintenance and Monitoring: Perform preventive and corrective maintenance of systems, networks, and IT equipment, monitoring their performance to prevent disruptions. * IT Infrastructure: Configure, install, and manage network infrastructure, including routers, switches, firewalls, and security systems. * Problem Resolution: Diagnose and resolve technical issues efficiently using diagnostic and troubleshooting tools. * Documentation and Reporting: Maintain accurate records of support activities, system configurations, and incidents, as well as prepare technical reports for management. * User Training and Support: Provide training and technical support to users, helping them effectively use IT systems and tools. 2510180202231756310