Job Summary: Handle collections and regularization of credit operations for employers, focusing on guidance, regulatory compliance, and preservation of institutional relationships. Key Highlights: 1. Experience in collections and relationship management with legal entities (PJ) 2. Knowledge of collections systems and CRM 3. Proactive, communicative, and persuasive profile #### **About the Role:** Handle collections and regularization of the “Trabalhador Credit” product operations, focusing on employers (legal entities), ensuring appropriate guidance, regulatory compliance, communication quality, and preservation of institutional relationships. #### **Main Responsibilities:** * Conduct proactive contact with employers (PJ) via telephone, WhatsApp, and email, in accordance with the “Trabalhador Credit” collections escalation framework and guidelines; * Provide advisory and preventive support in cases of non-deduction from payroll, clarifying responsibilities, operational workflows, and deadlines for regularization; * Execute collection of funds transfer in cases where employee deductions have been made without corresponding transfer to the lender; * Clearly, technically, and professionally communicate consequences of non-transfer, including legal risks and classification as unlawful appropriation, per internal and legal guidance; * Negotiate deadlines and methods for regularization of overdue amounts, adhering to parameters, policies, and authority levels established by the department; * Accurately, completely, and promptly record all interactions, discussions, commitments, and follow-up actions in collections systems and CRM, ensuring full traceability; * Monitor regularization and transfer commitments, performing follow-up and reporting recurrences, deviations, or risks to the immediate supervisor; * Operate in compliance with internal policies, compliance regulations, and best practices in collections, safeguarding the company’s institutional reputation; * Collaborate with internal departments (Strategy, Quality, Collections, Products, Legal) to escalate sensitive or highly complex cases; * Achieve operational targets related to qualified contacts, effective regularizations, and quality of records. #### **Mandatory Requirements:** * Completed High School education (ongoing undergraduate studies considered a plus) * Prior experience in collections, accounts receivable, and customer relationship management with legal entities (PJ) * Experience in collections of financial products (payroll-deducted loans, credit cards, personal loans) * Knowledge of collections systems, CRM, and operational controls * Proactive, communicative, and persuasive profile; Resilience and determination to achieve results; * #### **Desirable Requirements (Preferred Qualifications):** * Knowledge of B2B collections workflows, payroll deduction, and financial transfer processes * Track record of exceeding targets in previous roles; * Understanding of the stages of the collections escalation framework (pre- and post-due date) * Ability to interpret financial statements and operational information * Knowledge of applied financial mathematics in negotiation; * Experience with CRM and Excel spreadsheets. #### **Benefits:** * Market-competitive remuneration, plus performance-based variable pay; * Medical and dental assistance; * Flexible meal/voucher allowance paid via iFood Benefits card; * Wellhub (formerly Gympass); * Birthday day off; * Comprehensive training and continuous mentoring for professional development; * Meritocratic environment focused on results; * Real opportunities for career growth within the company. #### **Work Schedule and Hours:** * Monday to Friday, 9:00 AM to 6:00 PM;