Job Summary: We are looking for a professional passionate about delighting customers to guide their experience, present solutions, and ensure satisfaction with our services. Key Highlights: 1. Passion for delighting customers and guiding their experience. 2. Opportunity to present solutions and propose improvements. 3. Focus on monitoring performance indicators and customer satisfaction. We seek professionals with excellent communication skills, resilience, and emotional intelligence, eager to achieve results and passionate about delighting customers. You will be responsible for guiding our customers and ensuring they have the best possible experience with our services and support. Responsibilities * Support customers in using our products * Present solutions, propose improvements, and guide customers on the best way to achieve a positive experience with us * Study and adapt the use of our service to each customer’s specific context * Identify service/experience gaps based on customer feedback * Identify cancellation risks by analyzing signs of dissatisfaction and taking proactive actions before the customer discontinues using the service * Systematically monitor performance, engagement, and customer satisfaction indicators * Create follow-up reports focused on improving bottlenecks * Remain active and effective in WhatsApp groups with the customer’s team and our sales team, supporting technical discussions and facilitating cross-departmental relationships. * Identify success stories Requirements * Completed undergraduate degree in fields such as Information Technology Management, Computer Networking, Data Science, Business Management, or related areas * Fundamentals of Customer Success * Customer Relationship Management * Intermediate Excel proficiency for report creation Essential Skills * Analytical profile * Logical reasoning ability * Clear and empathetic communication * Problem-solving ability * Technical knowledge of telecommunications fundamentals and digital services