**? Position: Commercial Assistant** We are looking for a **Commercial Assistant** to support our customers, strengthen our results, and ensure a welcoming, clear, and efficient experience. **? Behavioral Competencies:** * Clear, empathetic, and persuasive communication; * Proactivity and initiative in resolving issues and achieving results; * Resilience and ability to handle objections; * Teamwork and strong collaboration; * Organization and discipline in meeting goals and deadlines; * Flexibility to adapt to new demands and processes; * Customer focus and attention to detail throughout all interactions. **? Technical Competencies:** * Knowledge of sales and negotiation techniques; * Experience with proactive and reactive phone and WhatsApp customer support; * Proficiency in using CRM systems for record-keeping and follow-up; * Ability to present services clearly and persuasively; * Organized management of information, customers, and appointments; * Understanding of commercial metrics and conversion targets; * Strong assertive communication and customer relationship skills. **? Key Responsibilities:** * Conduct proactive and reactive phone and WhatsApp customer support; * Lead conversations with a focus on sales and conversion; * Present our services in a welcoming and persuasive manner; * Achieve targets related to customer support, scheduling, and deal closure; * Accurately and systematically record all information in the system/CRM; * Maintain a professional and collaborative attitude with the team. If you have a commercial profile, are driven by results, and enjoy working with people, this position is for you!