**Main Responsibilities:** --------------------------- * Provide customer service for collecting outstanding amounts, managing the portfolio of receivables, strategically acting within the area to reduce delinquency; * Handle incoming customer calls; * Handle customer messages; * Conduct collection activities for customers' outstanding invoices; * Provide supporting documentation for outstanding invoices; * Negotiate payment methods with customers; * Record received payments in the internal ERP system; * Identify and reconcile payments received through banks; * Provide defense kits to customers who wish to dispute collections; * Request payment clearance from suppliers; **Mandatory Requirements:** ---------------------------- * Completed high school or ongoing higher education in related fields; * At least 2 years of prior experience in collection activities; * Knowledge of negotiation techniques and effective communication; * Basic Excel knowledge; * Customer service experience is desirable. **Desirable Requirements (advantage):** ---------------------------------------- * Experience with ERP systems or financial management tools; * Basic or intermediate English proficiency; * Experience working in medium or large-sized companies; * Proactivity and strong negotiation skills.