Description: To excel in this position, you need: * Ongoing higher education or technical course in Administration, Management Processes, Human Resources, or related fields; * Knowledge of Excel (from basic to intermediate level is acceptable!); * Availability to work from 8 a.m. to 6 p.m. (Monday to Thursday) and from 8 a.m. to 5 p.m. (Friday); * Experience in call centers or strong background in customer service. It would be great if you also have... * Ease with digital systems and platforms; * Curiosity and interest in process improvement; * Strong analytical skills and sharp active listening. Attitudes and behaviors that make all the difference: * Clear and empathetic communication: ability to listen and speak assertively; * Interpersonal relationships: ability to build connections with ease and respect; * Proactivity and ownership mindset: recognizing what needs to be done, taking initiative, and anticipating needs; * Flexibility and adaptability: facing changes and challenges with energy and goodwill. What will you do in your day-to-day? * Provide excellent support to users, suppliers, and customers by answering questions and assisting with supplier registration; * Conduct reassessments of suppliers' occupational safety and health documentation (OSH); * Record and handle incidents, solving problems quickly through our systemic procedures; * Analyze reasons for contact to help the team reduce calls and improve our internal processes. 251109020218194134