**At Matrix, we exist to accelerate the transformation of Brazil’s energy market.** We operate in the Free Energy Market, trading renewable, competitive, and certified energy to free consumers. We are a company of innovative, dynamic, and agile people who believe that our employees’ results and performance must be recognized. We are one of the best companies to work for, certified by GPTW. **Responsibilities and Assignments** **Your day-to-day at Matrix:** The Senior Operations Analyst is responsible for ensuring the efficiency, scalability, and reliability of the company’s operational processes. Leveraging a strong quantitative foundation, expertise in data analysis, and strategic vision, this role optimizes workflows, identifies improvement opportunities, proposes solutions, and supports executive decision-making. * Map, analyze, and review end-to-end operational processes, identifying bottlenecks, inefficiencies, and risks. * Develop and implement continuous improvements, automations, and operational standards. * Create performance indicators (KPIs) to measure process effectiveness and drive performance. * Structure, process, and analyze large volumes of operational data (SQL, advanced Excel, BI tools). * Identify patterns, anomalies, and opportunities through statistical analyses. * Build reports, dashboards, and predictive models to support decision-making. * Formulate data-driven strategic recommendations to increase efficiency, reduce costs, and improve customer experience. * Conduct impact, feasibility, and ROI analyses for operational initiatives. * Contribute to strategic and operational planning alongside leadership. * Lead or co-lead medium- to large-scale operational projects. * Ensure delivery within timeline, budget, and scope. * Coordinate with multidisciplinary teams (IT, Commercial, Finance, Customer Success, Legal, etc.). * Prepare executive analyses and presentations for the board and senior management. * Provide technical insights to support complex decisions. * Serve as the team’s technical reference, guiding mid-level and junior analysts. **Requirements and Qualifications** **To take on this challenge, you must have:** * Development of analytical and financial models (scenario analysis, sensitivity analysis, forecasting). * Database manipulation using SQL, Python, R, or other analytical languages. * Dashboard creation in Power BI, Looker, Tableau, or similar tools. * Development of automations and scripts to reduce manual work. * Detailed documentation of processes, operational rules, and workflows. * Strong logical reasoning and ability to structure complex problems. * Systemic business vision and understanding of operational impacts. * Clear, concise, and executive communication skills. * Ability to manage multiple priorities and autonomously drive activities. * Attention to detail, organization, and accountability in meeting deadlines. * Bachelor’s degree in Engineering, Mathematics, Statistics, Economics, Computer Science, or related fields. * Proven experience in operations, process management, data analysis, or consulting. * Experience implementing structural improvements and automations. * Prior experience developing operational strategies and advanced analyses. **Additional Information** **What we offer:** * Be the protagonist of your development in an environment full of opportunities, learning, growth, expansion, and challenging projects; * High-quality health coverage through Omint: access a top-tier national healthcare and dental network; * Alelo Pod Card for flexible spending on meal and food benefits—accepted at major restaurants and supermarkets; * Flexible and sustainable working hours; * Mobility options: choose what works best for you—commuter allowance, fuel assistance, or parking; * Total Pass: an online platform dedicated to promoting quality of life, health, and well-being. Plans provide access to gyms, studios, and online services, with exclusive Matrix discounts covering not only you but up to three dependents; * Group life insurance; * Profit and Results Sharing (PLR), contingent upon goal achievement and performance; * Work alongside an outstanding team in a collaborative environment committed to building a brighter, more sustainable future. ### **We are Matrix: the energy that powers you!** Matrix is an integrated platform delivering comprehensive energy savings solutions—for businesses and residences alike. We deliver energy cost reductions for our subscribers and consumers without requiring investment or changes to their daily routines. We amplify savings, sustainability, and efficiency for consumers across Brazil. #### **Our Purpose** An inexhaustible source of energy to generate ever-growing value for society. #### **Our Mission** Provide sustainable solutions for an increasing number of people and businesses—through innovation, excellence, and value creation—while building and maintaining healthy relationships with everyone around us. #### **Our Vision** Be recognized for our boldness and disruptive capability, sustaining long-term relationships founded on trust and excellence.