Description: * Currently pursuing a bachelor's degree (e.g., Business Administration, Accounting, Management, etc.). * Prior experience in customer service, preferably in accounting. * Strong analytical ability and capacity to interpret rules and processes. * Basic knowledge of accounting and tax routines (preferred qualification). * Clear writing skills, organizational ability, and sense of priority. * Consultative communication * Critical thinking * Emotional maturity * Organization and discipline * Proactivity and ownership * Resolution of intermediate-level requests without escalation * Adherence to resolution SLAs and interaction quality standards * Reduction of rework * Team support (collaboration, training, guidance) * Delivery of analyses or suggested improvements * Engage with customers in a consultative manner, with clarity and progressively increasing autonomy. * Resolve intermediate-level requests related to accounting, tax, and operational routines. * Analyze scenarios to provide appropriate guidance to customers during onboarding and ongoing support. * Prioritize requests based on urgency, impact, and internal guidelines. * Support the assistant team by reviewing requests when necessary. * Conduct structured follow-ups with customers, ensuring transparency regarding deadlines. * Assist in developing and reviewing playbooks, workflows, and standard texts. * Participate in internal training sessions and support team training initiatives. * Monitor customer service metrics and assist the team leader in interpreting data. * Identify bottlenecks and propose process and communication improvements. * Perform testing and validation of new workflows, systems, and integrations. 2512040202181901129