If you share our values of innovation, ethics, and respect, and want to be part of a team focused on excellence and leadership in the automotive industry, this is your chance! **Responsibilities and duties** * Track in real time the entry of leads into systems (automotive platforms, social media, WhatsApp, website, etc.); * Distribute leads among attendants according to defined criteria; * Monitor response times and ensure all leads are handled within the timeframe established by the dealership; * Follow up on follow-ups and system status updates; * Generate daily and weekly reports with performance indicators (number of leads, response rate, appointments, visits, and sales); * Identify bottlenecks and opportunities for improvement in the customer service process; * Support management with strategic information regarding lead volume and quality; * Train and guide the team on digital service standards. **Requirements and qualifications** * Completed high school or pursuing higher education; * Ensure that the service and communication standard follows company guidelines. * Proficiency in Microsoft Office Suite; * Commitment to goals, proactive attitude, and good familiarity with web tools. **Additional information** * Discounts at Universities and Language Schools; * Meal allowance or food voucher; * Transportation allowance; Life insurance; * Pharmacy discounts; * Mental health support program; * TotalPass **The ADTSA Group** is one of the largest automotive groups in the Northeast region, operating in the states of Alagoas, Ceará, and Pernambuco. We are an established holding company that strategically controls a set of companies across various economic sectors in the North and Northeast regions. We continuously invest in urban, intercity, and interstate passenger transportation companies, as well as cargo transportation and agricultural logistics. The ADTSA Group also sells trucks, buses, tractors, and automobiles, and its main objective is to focus on job creation and economic development in the region. **We represent the brands:** Meira Lins \| Volkswagen; Pigalle \| Peugeot; Pigalle \| Citroën; Regence \| Renault; Silcar \| Chevrolet; GWM ADTSA \| GWM; Ford ADTSA \| Ford; Point S ADTSA \| Point S; Novo Mundo Caminhões e Ônibus \| Volkswagen; Novo Mundo New Holland Agriculture \| Volkswagen; Novo Mundo Bridgestone e Firestone \| Volkswagen ; ADTSA Insurance Brokerage; ADTSA Used Vehicles; ADTSA Consórcio. At our company, we value teamwork, innovation, and commitment to excellence. If you're looking for a stimulating work environment with continuous learning opportunities and challenging projects, join our team!