Senior Customer Service Analyst

Description

Job Summary: Manage end-to-end customer service operations, pursuing continuous improvement and promoting collaboration with customers. Key Highlights: 1. Manage end-to-end customer service operations 2. Promote collaboration with key customers 3. Work efficiently and innovatively Food industry seeks a Senior Customer Service Analyst in Recife. Lactalis is one of the world's largest dairy companies, offering a wide range of dairy products. In Brazil, the company stands out for the quality of its cheeses, milk, and dairy derivatives. **Responsibilities:** Manage end\-to\-end customer service operations within the region. Work efficiently and innovatively to achieve continuous improvement. Manage logistics indicators for both the manufacturing plant and customers (Fill Rate, Returns, In-Stock, Days on Hand [DOH], Order Service Availability [OSA], Breakage, Forecast Accuracy [FA], Virtual Inventory). Promote collaboration with key regional customers through periodic meetings to monitor service levels, clean up customer portfolios (database sanitation), and develop action plans to ensure consistently higher customer service standards. Understand and adjust customers' replenishment systems (parameter adjustments, palletization, product registration, lead time, delivery windows, etc.). **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site permanent contract. * Schedule: Full-time * Working hours: To be determined.