Job Summary: IT professional for on-site technical support, including user assistance, equipment maintenance, and telecommunications-related activities. Key Highlights: 1. Field Service support to end users and VIPs 2. Software, microcomputing, and event support 3. Monitoring of data and telecommunications service providers An IT solutions company is seeking a Support Technician in Mauá (Centro). 3AM IT is a company specialized in information technology solutions. We provide consulting services, software development, and technical support to companies across various sectors. **Responsibilities:** Field Service support to end users: support for laptops/desktops, smartphones/tablets; equipment addition/removal/movement within the asset park; printer maintenance and network mapping. Software and microcomputing support: testing and validation of new applications, systems, and equipment; technical support for events and video-conferencing rooms (travel arranged and covered by the client). VIP support for directors and regional managers, ensuring priority assistance and differentiated handling. Telecommunications activities: monitoring of data and telecommunications service providers up to the rack; service recovery (data/voice); execution of basic tests prior to closing technical visits. Equipment rollout implementation, inventory management, stock control, and other operational routines related to Field Service. Previous experience as Technical Support Analyst, Customer Service Specialist, Computer Technician, or IT Technical Support may indicate alignment with some of the responsibilities of this position. Completed Technical Certification Required; relevant experience necessary. **Compensation and Benefits:** * Salary: BRL 1,900.00 * Kilometer reimbursement * Dental plan * Health insurance * Dental insurance * Life insurance **Additional Information:** * Employment type: Permanent – On-site. * Schedule: Full-time * Working hours: Business hours. Monday to Friday. Shift schedule 5×2.