Job Summary: Manage and evolve the Salesforce ecosystem, ensuring efficiency in the customer journey, automation of commercial processes, and integration with company systems. Key Highlights: 1. Administer and evolve the Salesforce environment 2. Develop automations using Flow, Process Builder, and native features 3. Act as a bridge between business areas and IT Manage and evolve the Salesforce ecosystem, ensuring efficiency in the customer journey, automation of commercial processes, and integration with other company systems. **Responsibilities and Duties** **Main Responsibilities:** * Administer and evolve the Salesforce environment * Develop automations using Flow, Process Builder, and native features * Manage profiles, permissions, and data security * Monitor integrations with other systems (e.g., SAP) * Act as a bridge between business areas (sales/marketing) and IT * Manage AppExchange apps * Create and maintain documentation for processes and automations * Monitor CRM adoption and propose data-driven improvements * Manage sandbox environments for secure testing **Requirements and Qualifications** **Requirements:** * Bachelor's degree in Information Technology, Administration, Engineering, or related fields * Experience with Salesforce Administration * Salesforce ADM\-201 certification * Knowledge of automations (Flow, Process Builder) * Experience with API REST/SOAP integrations and middleware (MuleSoft, Zapier, Make) * Understanding of CRM concepts (pipeline, sales funnel, lead scoring, SLA) * Familiarity with analytical tools (Einstein Analytics or similar) **Behavioral Competencies:** * Strong listening skills and ability to understand business areas * Organization and prioritization based on value * Clear communication and structured documentation * Customer-journey-oriented thinking * Proactivity in identifying improvements **Additional Information** **Benefits** * Meal allowance * Health and dental insurance * Transportation allowance * Wellhub * Discounts at educational and leisure institutions. Kiosk Brands was born from the union of strong brands already transforming the lives of millions of people across Brazil: **Touti, Amávia, and Yes!**. Our greatest differentiator is our **people**. We value proactive talent, individuals with passion in their eyes and a genuine desire to build something extraordinary. Here, every professional finds space to grow, learn, and infuse their essence into brands experiencing rapid expansion. Joining Kiosk Brands means embracing courage, simplicity, and purpose in everything we do. It means generating real impact in the lives of customers, franchisees, and teammates. If you believe in the power of transforming the world through your work, know that your unique essence has a place here. Come join a place where the **future happens now!**
João Silva
Indeed · HR
João Silva
Indeed · HR
