\- Support the COP team in handling and addressing technical demands from showrooms and internal channels; \- Perform initial failure analysis for connectivity issues (customers with and without signal), following defined procedures and workflows; \- Assist in opening and routing service orders (S.O.) based on the diagnosis performed; \- Execute basic connectivity tests and validate network status (link loss, web browsing, equipment); \- Follow and apply the N2 support guide to attempt remote resolution with customers; \- Support communication among COP, NOC, CST, and field teams to expedite incident resolution; \- Assist in monitoring incidents and SLA compliance; \- Support organizing operational data and reports; \- Analyze service orders (S.O.), focusing on evaluating the quality of executions performed by authorized agents (third parties), identifying deviations from standards and improvement opportunities; Benefits: * Meal allowance * Transportation allowance Education: * Currently enrolled in or having interrupted undergraduate studies (Mandatory) Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
