Job Summary: This professional will provide Level 1 support for public health management systems, delivering assistance and clarifying operational queries. Key Highlights: 1. Participate in training programs for public health management systems. 2. Provide Level 1 support for operational questions regarding management software. 3. Demonstrate appropriate management practices for public health issues. **Vivver Sistemas** Vivver Sistemas has been operating since 1999, specializing in software management solutions focused on Public Health. The company delivers comprehensive, intelligent, modular, and highly integrated solutions, supported by a highly qualified technical and specialized team, ensuring excellence in service delivery. Additionally, Vivver offers e-learning courses to further enhance the skills of its employees and system users. Its headquarters is located in Belo Horizonte/MG, and its client portfolio includes public institutions across the entire national territory, with regional offices in Macaé/RJ, Passos/MG, and São Luís/MA. **Job Responsibilities** * Participate in training sessions on the use of public health management systems deployed by the company across all healthcare facilities of client municipalities. * Provide Level 1 support to clarify operational questions related to the use of management software. * Demonstrate appropriate management practices for daily administrative challenges in public health and related fields utilizing the software. * Record and track support tickets in help desk software to monitor completed activities and generate reports. * Respond to tickets registered by internal and external clients in the help desk software, under appropriate technical supervision. * Respond to emails containing direct support requests for the company, under appropriate technical supervision. * Read official notices, technical bulletins, and ordinances issued by the Ministry of Health, State Health Secretariats, and Municipal Health Secretariats. **Requirements** * Intermediate computer literacy * Bachelor's degree (in progress or completed) * Residence in **Nova Serrana–MG or nearby areas** * Prior experience in the health sector or in system support is desirable **Job Details** * Employment type: Full-time – CLT (Consolidated Labor Laws) * On-site work with potential for travel. * Working hours: Monday to Friday, from 7:30 AM to 5:00 PM, with a 1-hour and 30-minute lunch break **Benefits** * Transportation allowance or fuel voucher * Meal voucher / Food allowance * Health insurance plan with statewide coverage * Dental and aeromedical plans * Group life insurance * Gympass/WellHub * Bonus after every 5 years of employment * Discounts on language courses.
João Silva
Indeed · HR
João Silva
Indeed · HR
