Customer Success Assistant

Description

Job Summary: As a Customer Success Assistant, you will serve as the technical liaison between the company and customers in the Clinical Engineering field, ensuring solution value and operational transformation. Key Highlights: 1. Strategic engagement as the customer's primary point of contact 2. Specialized technical consulting and project management 3. Opportunity to influence product development and identify growth opportunities **Customer Success Assistant (Clinical Engineering Focus)** We are much more than a technology company. We are a team that develops efficient and innovative solutions for Clinical Engineering, hospitals, education, and financial management of large enterprises. Our unique purpose is to make processes and projects simpler and more effective through products and services—enabling companies to manage their businesses with greater autonomy and allowing Arkmeds to accelerate its results. Learn about Arkmeds: https://www.arkmeds.com.br/ As a Customer Success Assistant, you will be the customer's voice within our company and our technical brain in front of the customer. Your mission is to ensure that our solution is not only delivered—but that it transforms the operations of those who use it. **Your day-to-day responsibilities:** Strategic Point of Contact: Ensure a high-value journey for the customer by serving as the primary link between their needs and our solutions. Technical Consulting: Provide specialized support and guide product usage with technical expertise. Project Management: Monitor schedules and deliverables, aligning customer expectations with internal teams. Data Analysis: Track customer engagement and health KPIs to proactively address issues before they arise. Voice of the Customer: Translate real-world feedback into continuous product improvements. Education and Training: Conduct workshops and training sessions on the platform. Opportunity Identification: Detect gaps where the customer can grow with us (upsell/cross-sell) and collaborate with the sales team. **What we’re looking for:** Education: Bachelor’s degree in Engineering or related fields. Experience: Practical experience in Clinical Engineering and customer service. Profile: A self-driven professional (mid-level) capable of independently resolving challenges, while understanding the importance of alignment in complex situations. Bonus: Knowledge of consultative communication techniques. Soft Skills: Organization (CRM documentation is sacred!), proactive crisis management, and full focus on solutions. **What we offer:** Employment Type: CLT | 40 hours/week. Schedule: Monday–Friday, 8:00 AM–5:00 PM (Hybrid model at Engenho Nogueira neighborhood – BH). Health & Well-being: Health insurance + Odontoprev + Online therapy + Total Pass partnership. Meals: Lunch and afternoon snack at the office (yes, real food!) + Meal/Voucher allowance. Mobility: Transportation allowance or Mobility Incentive. Culture & Perks: Birthday Day Off, cultural incentives, and a collaborative environment. Compensation: To be discussed.