We are a company in full expansion in the iGaming and sports betting sector, operating strategically and integrally to strengthen leading brands in this market. With a solid and constantly growing operation, we aim to consolidate our position among the main digital entertainment companies in the country. Our purpose is to offer safe, innovative and high-quality entertainment experiences, connecting technology, passion for sports and commitment to excellence. We maintain a strong commitment to good corporate governance practices, based on transparency, responsibility and business sustainability. We believe that Responsible Gambling goes beyond regulatory requirements—it is a value that guides our decisions and social initiatives. Our culture values people as the organization's main asset, encouraging talent development and promoting an environment of collaboration, well-being and high performance. **What you will do:** Execute daily operational routines, such as opening and monitoring tickets, updating control spreadsheets, checking integrations and validating data in internal systems; Support onboarding of new clients by performing registrations, documentation checklists, environment setup and initial support; Monitor operational indicators (SLA, incidents, integrations, payments, KYC, etc.), reporting deviations and suggesting improvements; Act as a point of contact for simple requests from internal and external clients, forwarding requests to responsible teams (Product, DevOps, Support, Development); Assist in the triage, registration and follow-up of incidents, collaborating with root cause analysis and proposing temporary or permanent solutions; Participate in trainings, alignment meetings and team rituals, contributing to continuous process improvement; Support documentation of processes, workflows and operational procedures; Collaborate in automating routines and standardizing operational templates; Ensure compliance with applicable compliance, security and regulatory policies in the iGaming sector; Be the link between Sales (Sales, Account Manager and other areas) **What you need to have:** Bachelor’s degree in Product Engineering, Business Administration or Systems Analysis Organization, attention to detail and discipline to follow processes. Strong verbal and written communication skills, with ease in interacting with different areas and profiles. Proactivity in identifying problems, suggesting improvements and seeking solutions. Ability to quickly learn about systems, integrations and operational flows. Ease in working in teams, receiving feedback and adapting to changes. Interest in technology, operations and the iGaming market. Desire to grow and develop in a dynamic and expanding environment. Fluent English. **Differentiators:** Previous experience in operations, support, customer service or administrative roles in technology companies, fintechs or iGaming. Basic knowledge of management tools (ClickUp, Jira, Trello, etc.). Understanding of system integration processes, KYC, payments or compliance. Experience in regulated or high-availability environments.