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Business Systems Analysts in Abaete
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IT Infrastructure, Support & Governance Analyst64543235174785120
Indeed
IT Infrastructure, Support & Governance Analyst
We are a company in full expansion in the iGaming and sports betting sector, operating strategically and integrally to strengthen leading brands in this market. With a solid and continuously growing operation, we aim to consolidate our position among the main digital entertainment companies in the country. Our purpose is to offer safe, innovative and high-quality entertainment experiences, connecting technology, passion for sports and commitment to excellence. We maintain a strong commitment to good corporate governance practices, based on transparency, responsibility and business sustainability. We believe that Responsible Gaming goes beyond regulatory requirements—it is a value that guides our decisions and social initiatives. Our culture values people as the organization's main asset, encouraging talent development and promoting an environment of collaboration, well-being and high performance. **What you will do:** **Information Security** Build and implement the **Information Security Plan** aligned with the needs of the betting business; Support the creation of policies, controls and best practices for protecting data, access and sensitive information; Monitor risks, vulnerabilities and compliance. **IT Governance Processes** Set up and manage the **IT Service Catalog**, defining workflows, SLAs and support levels; Structure and maintain **Technology Asset Management**, including inventory, lifecycle, traceability and proper disposal; Create and administer **IT Contract Management** (software, terms of use, licenses, technical support, etc.); Manage **company system spaces and access**, ensuring governance, appropriate permissions and security. **Infrastructure Technical Support** Support employees in solving issues related to equipment, networks, access and corporate tools; Perform basic maintenance on equipment (notebooks, peripherals, networks); Support the organization, documentation and continuous improvement of the IT infrastructure; Monitor internal system performance, suggest adjustments and capacity forecasting. **What you need to have:** Bachelor's degree completed in Information Technology, Computer Science, Information Systems, Networking or related fields. Experience in infrastructure, IT support and access governance. Knowledge in information security. Experience in managing IT assets and contracts. Understanding of networks, VPN, operating systems (Windows/Mac). Ability to structure processes and documentation. **Differentiators:** Experience in technology companies, igaming/betting or digital platforms. Knowledge of LGPD, access controls and ISO 27001 best practices. Familiarity with tools such as Google Workspace, management systems and cloud environments.
R. Vinte e Um de Abril, 598 - Pompeu, Pompéu - MG, 35640-000, Brazil
Negotiable Salary
Junior Operations Analyst64543235192707121
Indeed
Junior Operations Analyst
We are a company in full expansion in the iGaming and sports betting sector, operating strategically and integrally to strengthen leading brands in this market. With a solid and constantly growing operation, we aim to consolidate our position among the main digital entertainment companies in the country. Our purpose is to offer safe, innovative and high-quality entertainment experiences, connecting technology, passion for sports and commitment to excellence. We maintain a strong commitment to good corporate governance practices, based on transparency, responsibility and business sustainability. We believe that Responsible Gambling goes beyond regulatory requirements—it is a value that guides our decisions and social initiatives. Our culture values people as the organization's main asset, encouraging talent development and promoting an environment of collaboration, well-being and high performance. **What you will do:** Execute daily operational routines, such as opening and monitoring tickets, updating control spreadsheets, checking integrations and validating data in internal systems; Support onboarding of new clients by performing registrations, documentation checklists, environment setup and initial support; Monitor operational indicators (SLA, incidents, integrations, payments, KYC, etc.), reporting deviations and suggesting improvements; Act as a point of contact for simple requests from internal and external clients, forwarding requests to responsible teams (Product, DevOps, Support, Development); Assist in the triage, registration and follow-up of incidents, collaborating with root cause analysis and proposing temporary or permanent solutions; Participate in trainings, alignment meetings and team rituals, contributing to continuous process improvement; Support documentation of processes, workflows and operational procedures; Collaborate in automating routines and standardizing operational templates; Ensure compliance with applicable compliance, security and regulatory policies in the iGaming sector; Be the link between Sales (Sales, Account Manager and other areas) **What you need to have:** Bachelor’s degree in Product Engineering, Business Administration or Systems Analysis Organization, attention to detail and discipline to follow processes. Strong verbal and written communication skills, with ease in interacting with different areas and profiles. Proactivity in identifying problems, suggesting improvements and seeking solutions. Ability to quickly learn about systems, integrations and operational flows. Ease in working in teams, receiving feedback and adapting to changes. Interest in technology, operations and the iGaming market. Desire to grow and develop in a dynamic and expanding environment. Fluent English. **Differentiators:** Previous experience in operations, support, customer service or administrative roles in technology companies, fintechs or iGaming. Basic knowledge of management tools (ClickUp, Jira, Trello, etc.). Understanding of system integration processes, KYC, payments or compliance. Experience in regulated or high-availability environments.
R. Vinte e Um de Abril, 598 - Pompeu, Pompéu - MG, 35640-000, Brazil
Negotiable Salary
Process Analyst64523222444419122
Indeed
Process Analyst
We are a company in full expansion in the iGaming and sports betting sector, operating strategically and integrally to strengthen leading brands in this market. With a solid and continuously growing operation, we aim to consolidate our position among the main digital entertainment companies in the country. Our purpose is to offer safe, innovative, and high-quality entertainment experiences, connecting technology, passion for sports, and commitment to excellence. We maintain a strong commitment to good corporate governance practices, based on transparency, responsibility, and business sustainability. We believe that Responsible Gaming goes beyond regulatory requirements—it is a value that guides our decisions and social initiatives. Our culture values people as the organization's main asset, encouraging talent development and promoting an environment of collaboration, well-being, and high performance. **What you will do:** Monitor the implementation and execution of SOPs, policies, and institutional checklists, ensuring compliance with internal standards and current legislation; Periodically audit operational and administrative processes, identifying deviations, root causes, and improvement opportunities; Support the standardization and updating of workflows, work instructions, and cross-functional policies in alignment with ClickUp’s structure; Monitor performance indicators (KPIs, OKRs, and compliance targets) together with relevant departments; Facilitate communication between managers and teams, transforming strategic guidelines into practical and trackable actions; Develop and monitor corrective and preventive action plans based on PDCA analysis and quality tools (5W2H, Ishikawa, Pareto, among others); Support the internal training program and new employee onboarding routines, ensuring procedural practices are clearly and consistently disseminated; Participate in lessons learned meetings and continuous improvement cycles, recording insights and consolidating institutional knowledge. **What you need to have:** Degree in Business Administration, Production Engineering, Quality Management, or related fields; Practical experience in BPM, process auditing, quality management, or corporate governance; Knowledge of process mapping (BPMN) and continuous improvement methodologies (Lean, PDCA, Kaizen); Strong analytical skills to transform technical guidelines into operational action plans; Interpersonal skills and ability to guide managers and teams in executing standardized routines; Organized, autonomous, and results-oriented; Experience with ClickUp, Power BI, or similar project and performance management tools is a plus.
R. Vinte e Um de Abril, 598 - Pompeu, Pompéu - MG, 35640-000, Brazil
Negotiable Salary
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